Start Here
Welcome to the WIaaS Support Center.
Use this site to find answers, learn how a feature works, and follow instructions for completing tasks in WIaaS. You can browse by topic or search the documentation for a specific question.
Find what you need
Choose the area that best matches your question:
- User Administration for users, access, and account management.
- Training Modules for creating, editing, and organizing training content.
- Qualifications Management for qualifications, frameworks, plans, and job roles.
- Reporting for reports and workforce insights.
- Mentoring for mentor and mentee workflows.
- Departments for department setup and management.
- Assemble for live sessions, settings, scheduling, and recordings.
Not sure where to start?
Start with the topic overview. It gives you a quick introduction and points you to the documentation in that section.
If you know what you want to do, use the search field to look for the task or feature by name. Try terms such as “create a training module,” “assign users,” or “view recordings.”
How to use the documentation
When you open a doc, read the short overview first. It explains what the feature or task is for.
Then check the navigation path and follow the instructions in order. Some docs include screenshots, videos, tips, or troubleshooting information to help you complete the task.
If a doc refers to another doc, follow the related link to continue through the workflow.
What to do next
Select the topic that matches your goal, or return to the Start Here page and start browsing the docs.